Blog article. I called tech support again and "Josh" was able to restore my phone service in just a couple minutes. They transposed a serial number in my DVR box that was returned and nobody knows how to fix it. I switched to Ziply 2 months ago due to major bandwidth issues with Comcast. Unlike some folks, I have been working from home for years, and with so many people transitioning, I noticed a massive dip in bandwidth. All departments are incompetent on so many levels. The home section is nicely split into sections such as account, billing, Internet, phone, TV, and troubleshooting so you can quickly narrow down your search. If I had had the option to stay with Xfinity I absolutely would have but because of "territory/boundaries" we are stuck with inferior service and product at a higher cost. They claim that a contract was on the account until March 2021. Totally unacceptable service Ziply!!! Ziply Fiber is committed to keeping you connected so you can work, learn, relax, and play during these tough times. They're located in the Fred Meyer complex, so the location is super convenient. Wish I could give zero stars. Part of this was due to the third party that Ziply contracted to install the phone line. Hopefully these will be minimal and they can push forward and provide a great Internet service option to homes and businesses in the Pacific Northwest region. It also makes me doubt the price I was quoted, but of course that is not showing up on my bill yet so probably one more surprise. Additional services available to home users include the Ziply Password Manager and Ziply Device Safety plans. All pricing is before taxes and fees. No data caps, very fast uploads, good prices, and very negotiable. Do NOT try to deal with their service. No immediate apologies...nothing!Great start Ziply to try to build a name for yourself and earn your customers' reference as you are just about to lose one today. Ziply Fiber took over from Frontier as ISP for Washington a week ago (5/1/20), so it would be unfair to expect them to fix anything yet. Reviews featuring irrelevant statements or all-caps “rants” are removed, since they are not helpful to consumers looking for fact-based insights. Now a $700+ bill for early disconnection? I heard and complained of Xfinity for the longest time until I tried Ziply. Review of Ziply Fiber, broadband news, information and community He did not give up on finding our problem with our phone line until it was resolved. That Sunday night, 10/11 at 10pm our internet service went out without warning. What happened? Boy was I wrong! 1.52 out of 5 stars. I dropped my TV service back in May right after the Ziply change and upgraded from 50 to 100 MB. Pissed Consumer © 2020 All Then I looked…". It is terrible until they get things sorted out which sounds like they aren't really trying.You are charged for the first month price regardless of when you cancel plus there is a cancellation processing fee of $9.99. Review #2223501 is a subjective opinion of poster. BroadbandNow is supported by commissions from some of the providers listed on our site. If you continue to see this eine E-Mail an , "The first step is admitting you have a problem. We haven't gotten a call back and my kids will probably not be able to do school tomorrow.

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