In fact, dealers depend on servicing, parts, car finance and insurance to make their profit margins. Audio transcript: Hi there, this is Shasta calling in regards to your Volkswagen warranty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he ACCC said that the car manufacturer had made representations on its website that "the capped price applicable for each service is the maximum you will pay for your scheduled service". Another common dealer lock-in tactic was to say that independent service agents won't be able to offer all the software updates that are required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ealers choice maintenance is not only great product for the customer to have all their maintenance paid upfront at a lower cost. Dealer Portal; Home; Contracts; Dealers; Claims; Repair Locations; Reports. If a non-genuine part is used it won't be covered under the manufacturer's warranty, but it would be covered under the warranty of the part's supplier and/or Australian Consumer Law. NSW and WA have repairers' licensing schemes, and elsewhere, you can check to see if they're a member of the Victorian Automobile Chamber of Commerce (VACC, in Victoria) or the Motor Traders Association in the other states. Ask that quality parts be used for servicing (the parts don't have to be genuine to keep the warranty intact). We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Imposing this requirement on the owner is permissible," the ACCC says in its guidance. So what is Hyundai actually offering? 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The ACCC's guidance says that provided you use quality parts, your car manufacturer's warranty won't be voided. A number of car manufacturers offer capped price service deals when purchasing a new car. One of Hyundai's explanations says it "allows the reassurance of knowing in advance the maximum cost for each scheduled service". The ACCC has clearly said: "Even if the service page boxes in the logbook are labelled in this way, an independent repairer may sign or stamp the relevant page of the customer's service logbook (once they have completed the service) without it affecting the manufacturer's warranty provided any other requirements are met (i.e. So we were left wondering what the "Lifetime" in Hyundai's Lifetime Service Plan actually means. It not only builds sales it also builds service!" CHOICE supports the First Nations people's Uluru Statement from the Heart. Back end products such as these are optional and it should be your choice to buy them or not. Bought a new car? Contact our office at 888-284-2356. Many used terms such as "advisable", "recommended" and "preferred" in relation to dealer servicing, which could further add to the impression that using an independent mechanic may result in problems. Car Price Quotes Use our recommended tools to find the best deals in your local area. Mazda's logbook asks for a dealer validation stamp and Hyundai's asks for a dealer's signature. Given that car dealers don't make profits on car sales alone according to industry research, it's not surprising that they attempt to lure buyers back after the sale to pay for servicing and expensive "original" parts. A number of the dealers we spoke to said cars needed to be serviced at the dealer the whole time in order to keep the extended warranty. We won't blame you if you've been led to believe you have to take your vehicle back to the dealer for servicing. Shop around for the best servicing deal and stick with a trusted mechanic.

Thank you so much. While most dealers generally said the right thing about warranties and servicing once pushed, many didn't offer this information upfront and resorted to sales tactics to promote dealer servicing, such as capped price service deals and extended warranties, both of which usually lock you into servicing your vehicle at the dealer.

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