i have been fighting with them ever since then to get a refund. I placed my order in April and still haven't received my order.

", "I love that my new swimsuit is so stylish and ALSO made from recycled materials. The return policy is completely unreasonable. But my new swimsuit made me feel so beautiful, sexy and comfortable for the first time in ages! And as is the custom in France when you are not present to receive a package after a certain period of time, the mail carrier returns the package directly to the sender. I won't be a customer of theirs in the future, and I'd advise people to shop elsewhere. I have informed them that I don't want my orders anymore and I have asked them to return my money. Would recommend this to others also especially because of the recycled plastic material for their swimsuits :). I would like to ensure anyone out there thinking to order or waiting for their order to arrive, that you are in good hands! Fine swimwear made from recycled ocean plastic. Placed an order through them in June, all the way to Malaysia.

I had to pay personally for the postage as well even though the return was because of their mistake.

It is now October, and I have not received my refund. About 10 days passed and I started to get a bit anxious, which is when I read the reviews and got pretty mortified. No extra post fees either but the customer support did tell me that if I should incur any fees they will be reimbursed. Do not order anything from this company, Better service received after I complained. Plus a 20% off code if I decide to make a future purchase. Waited another 2 weeks and of course they didn’t send it. aava swim - ocean's favorite. Anyways my experience with Aavaswim got off to a rocky start but had a very happy ending.

The company’s response On August 10 was as follows:“I have just looked into your order and can see that it has already been fulfilled, packaged up and has been picked up by the courier.

with a Royal Mail Import Tax Fee to Pay (£25!) He's learned survival skills so that if he ever falls into a body of water, I can only hope that he'll use these valuable skills to safely get out of the water. They kindly finally resent me the swimsuit from their new German distribution centre which was well received a couple of weeks later.
I ordered a bikini, which unfortunately hasn't arrived due to COVID-related delivery difficulties. I like the swimsuit but it broke within 1 week of use!!! They did refund the customs charges and *apparently* now have a warehouse in Germany so orders can be shipped within the EU without incurring import taxes. International logistical issue, resolved swiftly, happy with product! Horrific company go ordered the swim suit, two months later I get a card through the door for custom fees, I asked the company to make the payment directly they said I needed to pay it and the would refund. Experienced delays on delivery due to Covid but worse was that I had no communication from the company so felt like I'd been scammed. I got my swimsuit! I love my swimsuit and aava swim and there's no doubt I'll be returning shortly.".

Obviously they have problems sending out orders on time so they should inform the customer beforehand!

We'll see. As so many others here I’ve ordered a bikini, waited over 2 weeks until I asked what’s going on. So in fairness I’ve upgraded my score from 1* to 3*.

Great customer service, logistics needs serious improvement. So in spite of the logistical headache, made up for in service and final outcome.

They sent the wrong size swimsuit.
After all, there's no planet B. Lousy logistics and return policy. So, I would recommend to people that they continue to attempt to communicate with them, what worked for me was putting my complaint on their Instagram posts.

I got the tracking number and called the carrier, they told me that Aava did not do legal required importation paperwork and that they cannot send me my product. aava swim - ocean's favorite. Whilst their customer service has been rubbish to date, I hope that their new customer service team will improve this for everyone going forward. Thankfully they refunded me the money quite fast. After all, there's no planet B. | Read 21-40 Reviews out of 26


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